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About UCF Victim Services

Victim Advocates are a CONFIDENTIAL resource. We provide free, comprehensive victim advocacy services to students, faculty, staff, and visitors to campus who have been impacted by crime, violence, or abuse.

Advocates offer CONFIDENTIAL support, crisis intervention, reporting and disclosure options, safety planning, information and referrals, practical assistance, and educational programs. Our clients are informed of all their reporting and disclosure options and we empower them to make the best decision for themselves. We encourage reporting to the police, but we always support the choice of our clients.

Crisis Intervention

Advocates are available 24 hours a day to assist clients by phone or respond to the scene of a crime. To contact an advocate anytime day or night, call (407) 823-1200 or TEXT (407)823-6868. We provide crisis counseling, emotional support and safety planning in the aftermath of victimization.

Information and Referral

To empower clients to make informed decisions, advocates help clients explore their rights and options and provide information about the civil, university, and criminal justice systems. We provide referrals to on and off campus resources as needed.

Practical Assistance & Advocacy

When appropriate, advocates can act as liaisons to professors, family members, friends, employers, landlords, creditors, and other service providers. Advocates assist with reporting to the Police and Title IX, filing injunctions for protection, provide transportation to court appearances and other required appointments, and offer additional practical assistance related to the victimization.

Meet Our Team

All of our staff members are professional Victim Services Practitioners. The Florida Office of the Attorney General created the Practitioner Designation standard in 1995 in order to assure a professional level of education and knowledge for victim services providers. To maintain this designation, ongoing advanced training--to include seminars, workshops, and conferences--is required. Each staff member has completed training through the UCF Safe Zone Allies program.

Mandy Broderick

Mandy Broderick is a Victim Advocate at UCF Victim Services. She started at UCF Victim Services in 2017 and before that was a Victim Advocate at the State Attorney’s Office in the 9th Judicial Circuit for 5 years in the sex crimes unit. Mandy also worked in juvenile and homicide units as an advocate. Mandy responded to the Pulse Tragedy and Marjory Stoneman Douglas. Outside of the office she is a graduate student here at UCF in the Public Administration and Criminal Justice program and loves cooking, spending time with her two dogs and husband, as well as going to the beach and caring for her many plants.

Christine Mouton

With UCF Victim Services since 2002, Christine holds a Master’s in Criminal Justice from UCF. Christine has previously served as an Adjunct Professor in Criminal Justice and Women’s Studies for 15 years. Christine is an Executive Board Member and Regional Coordinator for the Florida Crisis Response Team (FCRT), Past President of the Florida Network of Victim Witness Services and the Orlando American Association of University Women (AAUW). Currently a member of the National Organization for Victim Assistance (NOVA), appointed member of the International Association of Chiefs of Police, (IACP) Victim Services committee and currently serves as a mentor for the FBI ELEVATE Project. Christine collects dragons, UCF Pottery, and art glass and spends her weekends walking her dog, completing DIY projects and eating Indian food whenever possible.

Laura Valle and Davina Caldwell

Laura and Davina are trained Victim Advocates and also facilitate the Green Dot UCF program. Check out the Green Dot website to learn more about how to be an active bystander!

Jessica Baker

Jessica Baker is a Victim Advocate at UCF Victim Services. She started at UCF Victim Services in 2018 and before that was a Victim Advocate at the State Attorney’s Office in the 9th Judicial Circuit working in the Domestic Violence Unit’s Felony Division. She has been doing victim advocacy work for over 7 years and responded to the Pulse Tragedy in 2016. She believes survivors and values a survivor’s right to choose the path they walk after any trauma, abuse or victimization. Outside of the office she is a graduate student here at UCF in the Clinical Mental Health Counseling program and loves Stephen King, video games and self-care.

Christey Oberbeck

Christey has been an Advocate since 2008. She is a nationally credentialed advocate with the designation as a Comprehensive Victim Services Specialist in Domestic & Sexual Violence, and Campus Advocacy. With a client-centered focus, she is particularly experienced with high risk relationship abuse, stragulation and stalking cases, LGBTQ+ relationship dynamics, as well as injunction preparation. Christey feels it is her life calling to ensure that every one of our clients is treated with dignity and respect, informed of their options, and given the best opportunities for success. No one should feel like they must go through trauma and victimization alone. We’re here to help 24/7. Christey is all about comfort and she is always available for warm hugs and snack times. She is a UCF Alumni and a UCF Graduate Student. Outside of the office, Christey enjoys adventures with her sons and husband, trips to New Orleans, and all things Marvel, DC, and Middle Earth.

Lauren Portal

Lauren Portal is a Victim Advocate.  Before she came to UCF, Lauren worked at the Florida Coalition Against Domestic Violence as a statewide trainer. She is a member of the Florida Crisis Response Team, received Victim Advocate of the Year for Seminole County in 2015, and also received the Governor’s Medal of Unity for her advocacy work during the Pulse tragedy in 2016. Lauren wants all survivors to know they are not alone. She practices empowerment-based advocacy and trauma-informed care. She wants to make UCF a safer campus for when her niece becomes a Knight! Outside of work Lauren is probably watching The Office, spending time with family and friends, or watching UCF sports. Lauren is also a UCF graduate student in the Criminal Justice program.

UCF Victim Services is a member of the Florida Network of Victim/Witness Services, the Collegiate Victim Services Network of Florida, the National Organization for Victims of Crime, the National Organization of Victim Assistance, the Victim Services Coalition of Central Florida, the Orange County Domestic Violence Taskforce, the Seminole County Domestic Violence Taskforce, the Greater Orlando Human Trafficking Taskforce, and the Florida Crisis Response Team.